What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why was my account suspended with no notice?

    Asked by Frank DiMartino  on June 13, 2017 at 10:33 AM

    My account is suspended.  There was no warning or reason.  What is going on?  I need access to my forms as soon as possible.  I'm getting complaints from clients.  Please help.

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    Answered by Aysnur on June 13, 2017 at 10:46 AM

    Hello Frank DiMartino

    We are using a system in order to detect the phishing fields and this system suspends the accounts and disables the forms which may include phishing issues. However, sometimes we can encounter with suspend cases which is detected by mistake. In that case we will look your forms and the possible reasons to solve the problem as soon as possible.

    Sorry for any inconvenience



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    Answered by Frank DiMartino  on June 13, 2017 at 11:43 AM
    How long will it take you to figure out that our forms are not doing any phishing and we are back online?

    My clients are unable to submit requests for service to us. This is a major problem.

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    JotForm Support

    Answered by ashwin_d on June 13, 2017 at 01:26 PM

    Hello Frank,

    I did check your account and did not find any issue with that. Your account is already active and all your forms are back online. It seems one of my colleague have already taken care of your account issue and activate your account. 

    Do try to sign in to your JotForm account and get back to us if you have any trouble. 

    Thank you!

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    Answered by Frank on June 13, 2017 at 03:04 PM

    Thank you