How do I fix the video widgets on my form?

  • Profile Image
    cruforms
    Asked on June 13, 2017 at 02:27 PM

    I have tried to put a vimeo and a youtube video on my form (Clone of Cru event Release Creator) using the vimeo and youtube widgets and the video appears correctly in the form during edit form mode but when I preview the form the video box says "Sorry this video does not exist". 

  • Profile Image
    Welvin
    Answered on June 13, 2017 at 04:39 PM

    I cannot seem to replicate this problem with the Vimeo widget. Here's my test form showing the video that is working fine: https://www.jotform.com/71622770370958

    Please note that you have to use Youtube widget for Youtube videos and Vimeo widget for Vimeo videos. Please don't swap the two. Also, make sure that the video is public, not unlisted or private.