Not receiving e-mail notificatons

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    Braswell73
    Asked on July 29, 2012 at 04:40 PM

    Once again I am not recieving e-mail notifcations when my form is being used.  Can you please tell me why?

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    abajan
    Answered on July 29, 2012 at 06:23 PM

    Your email address was in our bounce list again. I have removed it and the notifications should come through fine now but here is the message given by our system as the reason for the form being on the list:

    Reason(s) : 5.3.0 - Other mail system problem 554-'Message not allowed - [PH01] Email not accepted for policy reasons.
    Please visit http://postmaster.yahoo.com/errors/postmaster-27.html [120]'

    You'll notice that it's almost identical to the message generated by our system the last time you experienced the problem. Sending the link to this thread (http://www.jotform.com/answers/117261-Not-receiving-e-mail-notificatons) to Yahoo! and asking them to whitelist our JotMails IPs (listed in this guide) may help to prevent any recurrence of the problem.

    Our apologies for any inconvenience caused.