What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Not receiving e-mail notificatons

    Asked by Braswell73 on July 29, 2012 at 04:40 PM

    Once again I am not recieving e-mail notifcations when my form is being used.  Can you please tell me why?

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    JotForm Support

    Answered by abajan on July 29, 2012 at 06:23 PM

    Your email address was in our bounce list again. I have removed it and the notifications should come through fine now but here is the message given by our system as the reason for the form being on the list:

    Reason(s) : 5.3.0 - Other mail system problem 554-'Message not allowed - [PH01] Email not accepted for policy reasons.
    Please visit http://postmaster.yahoo.com/errors/postmaster-27.html [120]'

    You'll notice that it's almost identical to the message generated by our system the last time you experienced the problem. Sending the link to this thread (http://www.jotform.com/answers/117261-Not-receiving-e-mail-notificatons) to Yahoo! and asking them to whitelist our JotMails IPs (listed in this guide) may help to prevent any recurrence of the problem.

    Our apologies for any inconvenience caused.