What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Forms are disabled

    Asked by Gordon on June 14, 2017 at 09:39 AM
    Login; varyvigilo account is AUTOSUSPENDED. Please can you advise how this can be 'UN' autosuspended?
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    JotForm Support

    Answered by John_Benson on June 14, 2017 at 09:59 AM

    Your account got suspended automatically by our anti-phishing filter tool. Could you please explain to us the fields in the screenshot below: 

     

    That's the reason why your account was suspended. We can activate your account immediately if you remove the fields. Collecting login information, credit card information and sensitive information is against our terms of use.

    We'll wait for your response. Thank you.

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    Answered by Gordon Colquhoun  on June 14, 2017 at 10:18 AM

    Yes of course. We have security guards working in London, England and our office is in Glasgow, Scotland. Because the guards work remotely at retail sites, these forms give our guards the option to update information such as a change in their bank details, change of address and provide their new SIA licence number when it is renewed. These are legal requirements that we have had previous issues with, and these forms allow them to submit new information to us.

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    JotForm Support

    Answered by John_Benson on June 14, 2017 at 11:22 AM

    Thank you for explaining this to us.

    I have now activated your account back in good status. You can now use your forms and account properly.

    Please contact us again if you have questions or need assistance.