What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I have selected 'on' for the 'Paypal Account Optional' - but still the Paypal landing page does not show option to pay with credit card??

    Asked by ArifMansuri on June 14, 2017 at 02:11 PM

    I have selected 'on' for the 'Paypal Account Optional' - but still the Paypal landing page does not show option to pay with credit card??

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    JotForm Support

    Answered by Nik_C on June 14, 2017 at 02:28 PM

    You could try re-integrating your form with PayPal payment, otherwise, you could contact the PayPal support since the landing page is on PayPal and we don't have control over it. Also, this guide could be useful https://www.paypal-community.com/t5/About-Settings/How-to-make-quot-PayPal-Account-optional-quot-option-available/td-p/845267?profile.language=en since there are some inputs on why the feature wouldn't show.

    If you still have any questions please let us know.

    Thank you!