PayPal Form: No submission payment at PayPal

  • ShaunHouston
    Asked on June 14, 2017 at 3:41 PM
    Page URL: https://form.jotform.us/71636600187153
  • ShaunHouston
    Replied on June 14, 2017 at 3:49 PM

    Family's have submitted forms and money. I have received submission emails from jotform, but no payment through PayPal.

  • Mike
    Replied on June 14, 2017 at 4:57 PM

    First of all, please check the payment field to make sure that you use a correct PayPal account to receive the form payments.

    PayPal Form: No submission payment at PayPal Image 1 Screenshot 20

    You may also contact the user and ask if they received a receipt from PayPal to investigate this issue further.