What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    PayPal Form: No submission payment at PayPal

    Asked by ShaunHouston on June 14, 2017 at 03:41 PM
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    Answered by ShaunHouston on June 14, 2017 at 03:49 PM

    Family's have submitted forms and money. I have received submission emails from jotform, but no payment through PayPal.

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    JotForm Support

    Answered by Mike on June 14, 2017 at 04:57 PM

    First of all, please check the payment field to make sure that you use a correct PayPal account to receive the form payments.

    You may also contact the user and ask if they received a receipt from PayPal to investigate this issue further.