PayPal Form: No submission payment at PayPal

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    ShaunHouston
    Asked on June 14, 2017 at 03:41 PM
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    ShaunHouston
    Answered on June 14, 2017 at 03:49 PM

    Family's have submitted forms and money. I have received submission emails from jotform, but no payment through PayPal.

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    Mike
    Answered on June 14, 2017 at 04:57 PM

    First of all, please check the payment field to make sure that you use a correct PayPal account to receive the form payments.

    You may also contact the user and ask if they received a receipt from PayPal to investigate this issue further.