What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Locked out of my account

    Asked by Bill Celler  on June 14, 2017 at 03:46 PM

    I tried to log in with my credentials but have been AUTOSUSPENDED"

    Can you please advise.

  • Profile Image
    JotForm Support

    Answered by aubreybourke on June 14, 2017 at 04:12 PM

    I just checked with the email address:

    cellerbill@gmail.com

     

    And found two accounts:

    guest_71637545684063

    Account Type: GUESTStatus: ACTIVECreated: 2017-06-14

    itismebc

    Account Type: FREEStatus: DORMANTCreated: 2014-02-23

     

    I see the guest account was created today and is active.

    And the other account was created in 2014 and is dormant.

     

    I have reactivated the dormant account for you. So go ahead and log in.

  • Profile Image

    Answered by Bill Celler  on June 14, 2017 at 04:25 PM

    Sorry, I was looking at the wrong account.  I meant the one for bill@chambersselect.com

     

    Thanks.

  • Profile Image
    JotForm Support

    Answered by BDAVID on June 14, 2017 at 05:30 PM

    We apologize for the inconvenience. Your account username "popi" has been reactivated. It was disabled by our phishing system. I have checked your forms and they do not violate our terms of use, so I have whitelisted your forms to prevent this from happening again.