Locked out of my account

  • Bill Celler
    Asked on June 14, 2017 at 3:46 PM

    I tried to log in with my credentials but have been AUTOSUSPENDED"

    Can you please advise.

  • aubreybourke
    Replied on June 14, 2017 at 4:12 PM

    I just checked with the email address:

    cellerbill@gmail.com

     

    And found two accounts:

    guest_71637545684063

    Account Type: GUEST • Status: ACTIVE • Created: 2017-06-14

    itismebc

    Account Type: FREE • Status: DORMANT • Created: 2014-02-23

     

    I see the guest account was created today and is active.

    And the other account was created in 2014 and is dormant.

     

    I have reactivated the dormant account for you. So go ahead and log in.

  • Bill Celler
    Replied on June 14, 2017 at 4:25 PM

    Sorry, I was looking at the wrong account.  I meant the one for bill@chambersselect.com

     

    Thanks.

  • David JotForm Support Manager
    Replied on June 14, 2017 at 5:30 PM

    We apologize for the inconvenience. Your account username "popi" has been reactivated. It was disabled by our phishing system. I have checked your forms and they do not violate our terms of use, so I have whitelisted your forms to prevent this from happening again.