What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Upgraded account to Premium

    Asked by soccerscholaracademy on July 30, 2012 at 07:06 AM



    I upgraded my account to premium but it is still showing as a free account?



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    JotForm Support

    Answered by Goldo on July 30, 2012 at 08:19 AM

    The order didn't reflect your Jotform account username and that is why your account wasn't upgraded automatically. I have refunded the full payment made.

    Please re-upgrade your account by going to Account Settings > then go to Upgrade To Premium.

    If you need further assistance please let us know. Thanks.