What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Suspended account

    Asked by Ana-Marija Djuric  on June 15, 2017 at 07:49 AM


    I got message that my jot form account is autosuspended. Can you re-activate please? because I can't share my survey link to friends? Thank you in advance.



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    Answered by mertkeskin on June 15, 2017 at 07:55 AM

    Hello Ana-Marija Djuric,

    You may suspended cause of our Terms Of Use. 

    We will look your forms to find causes for suspend and then reactivate your account as soon as possible.


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    JotForm Support

    Answered by amy on June 15, 2017 at 09:40 AM


    We have a system which detects the phishing fields in Jotform and this system suspends the accounts and disables the forms if there are fields that include phishing. But in rare cases we can encounter with the suspends which are made by mistake. In such cases our users contact us.

    When I check your Jotform account, it seems that it has been already activated and your form has been added to the whitelist. 

    If you need further assistance, please let us know.

    Kindest Regards.