What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Need help with session continue later option

    Asked by Monica  on June 15, 2017 at 12:50 PM


    Our organization is currently using Jotform, and we would like to use version 4.0 to allow individuals submitting forms to save their progress, and have multiple users edit their form submissions. Can you please contact me at clark.monica@caorc.org and inform me of how to make this change?


    Thank you,



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    JotForm Support

    Answered by Jim_R on June 15, 2017 at 02:30 PM

    Hey Monica - You won't need to do anything to use JotForm 4.0. You should already be using it if you're seeing the Form Builder like this:

    Not unless you specifically selected Version 3 on your Account's Settings page:

    If you did, then just toggle it to Version 4 to use our current Form Builder.

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    Answered by clarkmonica on June 19, 2017 at 02:43 PM
    Thank you very much for this explanation. I see that I am logged on to the
    4.0 version. We were hoping to allow users to save their forms in progress
    with a login. I believe we have this set up correctly using the process
    described on the site (Quarterly Report Login Form and Quarterly Reporting
    Form), but some of our users are still having difficulty.
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    JotForm Support

    Answered by Mike on June 19, 2017 at 04:48 PM

    To use the session continue later method, please fix the next issues:

    1) The session link is currently incorrect in your email template, please update it.





    2) The autofill continue forms later option must be disabled on the second form.

    3) The data is only saved when the Next / Back Page Break buttons are used. It means that you will also need to add the Page Break elements to your second form.

    If you need any further assistance, please let us know.