Revision History: Form versions are missing

  • Profile Image
    bomboniere
    Asked on June 15, 2017 at 01:35 PM

    I've been working on a suuuuuuuuuuuuuuuuuuuperrrrrrrrrrrrrrrrrrr important form allllllllllllllllllllllllllll day and yesterday.  The form is lost.  Not there WTF!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

     

    super duper mad please help

    it was called 

    Dealer Site

    please where did it go.

    I tried to undo one thing an it reverted back to the first minute of the first day, I had added an extra 12 hrs of work not there. Now its not even there, its just an empty form called Title Me.

     

    Please Please Please help

  • Profile Image
    BJoanna
    Answered on June 15, 2017 at 03:15 PM

    Is this the form you have issues with http://www.jotform.us/form/71645803584159?

    Did you tried to revert your form to some of previous version and then all fields were removed from the form? Did you used revision history inside of Form Builder or from My Forms folder? 

    How to View Form Revision History

    I have checked and the form is not empty, but it has only few fields. Did form had more fields?

    If you have issue with some other form, please provide us ID of that form. 

    Looking forward to your reply. 

  • Profile Image
    bomboniere
    Answered on June 15, 2017 at 03:43 PM
    Yes had yes I have lots and lots of fields and lots of conditions to
    ...
  • Profile Image
    Mike
    Answered on June 15, 2017 at 05:46 PM

    We have escalated a bug report ticket to our developers to see if we can investigate this further.

    Unfortunately, we cannot guarantee that the form will be restored.

    We will get back to you as soon as we have any updates.

  • Profile Image
    Rose
    Answered on June 28, 2017 at 10:54 AM

    We are terribly sorry for this inconvenience caused to you. 

    As we investigated issue further on our end, you had reverted your form to a revision version done on the date 15 June 2017 according to our log. The reason why you couldn't see the revision history after 15 June, is a glitch on our system. We were having a problem with recording revision history. This problem was fixed but we unfortunately couldn't recover lost revision history. It means, you are not seeing some revision history records after 15 June. On the other hand, any changes done on your form are recorded without any problem now. 

    We thank you in advance for your understanding and feel free to contact us for any issue you may have. We would be pleased to assist you.