What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Revision History: Form versions are missing

    Asked by bomboniere on June 15, 2017 at 01:35 PM

    I've been working on a suuuuuuuuuuuuuuuuuuuperrrrrrrrrrrrrrrrrrr important form allllllllllllllllllllllllllll day and yesterday.  The form is lost.  Not there WTF!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!


    super duper mad please help

    it was called 

    Dealer Site

    please where did it go.

    I tried to undo one thing an it reverted back to the first minute of the first day, I had added an extra 12 hrs of work not there. Now its not even there, its just an empty form called Title Me.


    Please Please Please help

  • Profile Image
    JotForm Support

    Answered by BJoanna on June 15, 2017 at 03:15 PM

    Is this the form you have issues with http://www.jotform.us/form/71645803584159?

    Did you tried to revert your form to some of previous version and then all fields were removed from the form? Did you used revision history inside of Form Builder or from My Forms folder? 

    How to View Form Revision History

    I have checked and the form is not empty, but it has only few fields. Did form had more fields?

    If you have issue with some other form, please provide us ID of that form. 

    Looking forward to your reply. 

  • Profile Image

    Answered by bomboniere on June 15, 2017 at 03:43 PM
    Yes had yes I have lots and lots of fields and lots of conditions to
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    JotForm Support

    Answered by Mike on June 15, 2017 at 05:46 PM

    We have escalated a bug report ticket to our developers to see if we can investigate this further.

    Unfortunately, we cannot guarantee that the form will be restored.

    We will get back to you as soon as we have any updates.

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    JotForm Support

    Answered by Rose on June 28, 2017 at 10:54 AM

    We are terribly sorry for this inconvenience caused to you. 

    As we investigated issue further on our end, you had reverted your form to a revision version done on the date 15 June 2017 according to our log. The reason why you couldn't see the revision history after 15 June, is a glitch on our system. We were having a problem with recording revision history. This problem was fixed but we unfortunately couldn't recover lost revision history. It means, you are not seeing some revision history records after 15 June. On the other hand, any changes done on your form are recorded without any problem now. 

    We thank you in advance for your understanding and feel free to contact us for any issue you may have. We would be pleased to assist you.