What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Account suspended

    Asked by Scott Pyle  on June 15, 2017 at 09:03 PM

    My account will not allow me to login.  Showing suspended.  I know from reading it is possibly due to an old form that we used to process credit cards.  It is no longer used and I am happy to delete but cannot do so without access to the account.  Help me please.

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    Answered by WilliamR on June 15, 2017 at 11:08 PM

    Sorry for the troubles. You can still login to your account and see the overview of all your forms. From there, you can select the form which is asking for Credit card information and delete it. Once that is done, let us know and we will unlock your account.