Account suspended

  • Scott Pyle
    Asked on June 15, 2017 at 10:11 PM

    My account will not allow me to login.  Showing suspended.  I know from reading it is possibly due to an old form that we used to process credit cards.  It is no longer used and I am happy to delete but cannot do so without access to the account.  Help me please.

  • John_Benson
    Replied on June 16, 2017 at 1:49 AM

    The email address jotform@unionbible.com is associated with the account username "cubsblue". The account is suspended because the form "Online Payment" (http://www.jotform.us/form/50045730570144) is asking for credit card information using the basic fields. As per our terms of use, collecting sensitive information is not allowed in JotForm.

    Account suspended Image 1 Screenshot 20

    We need to delete the guilty fields or the form in order for us to activate your account. 

    We'll wait for your response. Thank you.