What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Account suspended

    Asked by Scott Pyle  on June 15, 2017 at 10:11 PM

    My account will not allow me to login.  Showing suspended.  I know from reading it is possibly due to an old form that we used to process credit cards.  It is no longer used and I am happy to delete but cannot do so without access to the account.  Help me please.

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    JotForm Support

    Answered by John_Benson on June 16, 2017 at 01:49 AM

    The email address jotform@unionbible.com is associated with the account username "cubsblue". The account is suspended because the form "Online Payment" (http://www.jotform.us/form/50045730570144) is asking for credit card information using the basic fields. As per our terms of use, collecting sensitive information is not allowed in JotForm.

    We need to delete the guilty fields or the form in order for us to activate your account. 

    We'll wait for your response. Thank you.