What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    We are unable to create a new form

    Asked by KPetroff on June 16, 2017 at 10:53 AM

    We just recently tried to create a new form for one of our customers and were unable to. Can someone look into this for us and let me know when it is fixed? Thank you!

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    JotForm Support

    Answered by BDAVID on June 16, 2017 at 12:18 PM

    Your account has reached the form creations limit. In a Bronze account, you can create up two 25 forms. Old users who had created more than 25 before the implementation of this new limit, will still keep those forms, however, you will not be able to create or clone a new one. 

    You may consider upgrading from Bronze to another plan that provides more forms.

    Let us know if you have more questions.

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    JotForm Support

    Answered by BDAVID on June 16, 2017 at 01:31 PM

    Also, I forgot to mention that the total forms that are counted are only active forms.  Any archived or disabled forms will not count towards the total, they do not need to be deleted.

    If you do decide to upgrade further, you would be credited for the value of your remaining time of your current subscription. So, The first charge for any higher subscription would not be the full cost.