What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why are some of my forms not going to my email address?

    Asked by Mseyqm on June 17, 2017 at 09:28 PM

    hi there!  I just noticed tonight that random forms are not being sent to my email as I have programmed them to do?  Some forms getbsent and some don't.  So we've been missing submissions because we thought they were all coming through.

    now I have to go through an manually figure out which forms got sent and which ones didn't; it's a lot of work.


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    JotForm Support

    Answered by BDAVID on June 17, 2017 at 10:04 PM

    Please check in your spam folder, and if you find them there, mark them as NOT SPAM. Also, you may whitelist our domain names and sending IP addresses within your email service provider: https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses

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    Answered by Mseyqm on June 17, 2017 at 10:43 PM
    Thanks! That's exactly what it was!