Why are some of my forms not going to my email address?

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    Mseyqm
    Asked on June 17, 2017 at 09:28 PM

    hi there!  I just noticed tonight that random forms are not being sent to my email as I have programmed them to do?  Some forms getbsent and some don't.  So we've been missing submissions because we thought they were all coming through.

    now I have to go through an manually figure out which forms got sent and which ones didn't; it's a lot of work.

    isabelle

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    BDAVID
    Answered on June 17, 2017 at 10:04 PM

    Please check in your spam folder, and if you find them there, mark them as NOT SPAM. Also, you may whitelist our domain names and sending IP addresses within your email service provider: https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses

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    Mseyqm
    Answered on June 17, 2017 at 10:43 PM
    Thanks! That's exactly what it was!
    ...