Missing some submissions in Google Sheet

  • Profile Image
    red7eleven1
    Asked on June 18, 2017 at 11:40 PM

    Hi,

     

    We have made an integration for google sheet in our form. But some of the submission are missing in the google sheet but not in jotform submission. Many of the submission are missing during 08th June 2017.

    May we know what would be the causes of this ?

     

    Your fast response are appreciated.

     

    Thank You.

     

  • Profile Image
    John_Benson
    Answered on June 19, 2017 at 01:19 AM

    Hello,

    Could you please try re-integrating the Google Spreadsheet to your form? To do that, please follow this guide: https://www.jotform.com/help/228-How-to-Integrate-Form-with-Google-Spreadsheet

    If the issue persists, please let us know so we investigate it further.

    Thank you.

  • Profile Image
    red7eleven1
    Answered on June 19, 2017 at 11:22 PM

    Hi,

     

    Thank you very much. We have made the re-integration and the problem have been solved ! :)

     

    Thank You.