What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I cannot seem to reset my password.

    Asked by Bridget Battistoni  on June 18, 2017 at 11:58 PM

    It acknowledges a reset has been sent to this email adrdress, but nothing comes to the inbox.  I have also checked junk.

     

    Thanks,

    Bridget Battistoni

    mjbattistoni@comcast.net

  • Profile Image
    JotForm Support

    Answered by John_Benson on June 19, 2017 at 01:45 AM

    The email address (mjbattistoni@comcast.net) is not in our bounce list. I checked the mail logs and I can see that the password reset instruction email was sent successfully.

    Please contact your email provider and request them to add JotForm's IP addresses to their whitelist. You can see list of domains on this link: https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses