What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    How can I set up my custom domain?

    Asked by jamessuccess on June 19, 2017 at 01:41 AM

    do you have a step by step tutorial on how to tdo this please?



    This is a re-post of a comment on How to use Custom Domains with Jotform

  • Profile Image

    Answered by WilliamR on June 19, 2017 at 03:24 AM

    I'm afraid the steps on the link is what we have right now. However, I'm happy to simplify it for you.

    If you are not sure, how to create the CName on your end, I suggest you contact your DNS provider.

    If I can have your domain name, I can help you look up your DNS provider. Alternatively, you can check your DNS provider using this link.
    https://www.whatsmydns.net/

    Anyway, if you can't contact your hosting provider, just go to your DNS settings, and create a CNAME. Most of the time, it will ask for a prefix before your domain name. You can place a prefix 'form' on it, so it would look like form.yourdomain.com and point it to your Jotform URL, which can be found under Publish tab.

     

    Hope that helps, let us know if you need further assistance.

  • Profile Image

    Answered by jamessuccess on June 19, 2017 at 05:43 PM
    Thank you for your reply.
    But I still don't know what to do.
    ---
    JAMES MERCADO
    Marketing Specialist
    021 924 997
    a Recruitment A Labour hire
    A H/R support and advice A Constructsafe open test
    centre
    A Workplace Drug Testing A Methamphetamine Testing
    ...
  • Profile Image

    Answered by jamessuccess on June 19, 2017 at 05:43 PM
    this is what is says in whatsmydnsnet
    104.154.95.49
    ---
    JAMES MERCADO
    Marketing Specialist
    021 924 997
    a Recruitment A Labour hire
    A H/R support and advice A Constructsafe open test
    centre
    A Workplace Drug Testing A Methamphetamine Testing
    ...
  • Profile Image
    JotForm Support

    Answered by Kevin_G on June 19, 2017 at 09:40 PM

    Seems like your DNS provider is this one https://www.freeparking.co.nz/ and based to their user guide I think this may help you setting up the CNAME: https://helpdesk.freeparking.co.nz/index.php?/Knowledgebase/Article/View/314/0/managing-basic-dns-records 

    You should also contact them if you have questions or feel doubt about how to set this up, this is their contact page: https://www.freeparking.co.nz/about-us/contact-us/ 

    Hope this helps. 

  • Profile Image

    Answered by jamessuccess on June 29, 2017 at 09:41 PM

    I hope there is an easy way.

    especially for newbies like me.

  • Profile Image
    JotForm Support

    Answered by liyam on June 29, 2017 at 11:56 PM

    Unfortunately, this feature is highly technical and what is provided in the guide is the simplest walk-through.

    The CNAME and the DNS settings that indicated in the guide are information coming from your web hosting account. You can find this when you log in to your domain's Cpanel. If you do not have access to this, it would be best to contact your IT ask them to do this for you instead.

    I suppose the next best solution I could think of for this matter is that you share with us information on your hosting account and we will check or do the steps for you.

    Thanks.