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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    What happens when you click the Complete Payment button from the Incomplete payment page?

    Asked by CodaAdmission on June 19, 2017 at 09:35 AM

    Two questions:

    How can we keep jotform from deleting an incomplete payment in 30 days?  Can we turn that feature off?

    What happens when you click on "complete payment" in the "incomplete payment" section?  I did that with two applications made in April and they disappeared.  I can't find them now.

    The form is called Coda Kidz Music Camp Application.

     

    Thanks in advance for your help!

    Esther

     

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    JotForm Support

    Answered by Welvin on June 19, 2017 at 10:48 AM

    I'm sorry, but you cannot disable this option (30 days timeframe) from the incomplete payment section. I am sure our developers made it this way for a good reason. 

    Clicking the Complete Payment button will not process any payment as there was no payment information to begin with. The system will simply treat this as a regular submission so it can be included on form reports, and that email alerts can be fired off as usual.

    For more details about the incomplete payment, please check this guide: https://www.jotform.com/help/272-Paypal-Incomplete-Payments-FAQ

    Note that you can also setup an email alert for incomplete payments. This is useful if you want to track the users who do not complete the form when they are redirected to the payment page: https://www.jotform.com/help/273-How-to-Setup-Incomplete-Payment-Notification-Email