What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How do I set up my account to receive e-mail alerts when someone registers?

    Asked by jbasscase on July 31, 2012 at 04:56 PM

    I have the free account- is this only a feature you get with one of the paid accounts?


    I've already had three registrations and didn't receive any e-mail alerts.

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    JotForm Support

    Answered by NeilVicente on July 31, 2012 at 06:47 PM

    Your forms do not have a recipient email specified in their notification settings.

    I went ahead and configured them to send to jenny@sherocksherock.com

    Kindly do a test submit on your form then check your email if the notifications are sent.

    By the way, when creating new notifications, make sure that the Sender Email is set to noreply@jotform.com to ensure maximum email deliverability.

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    Answered by jbasscase on August 02, 2012 at 05:37 PM

    It still is not working- I checked my spam folder too.  I'm not sure what is going on here?

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    JotForm Support

    Answered by NeilVicente on August 02, 2012 at 06:24 PM

    I just realized that your forms actually contain a Paypal payment tool.

    You probably have not set up IPN yet. Kindly follow this checklist to set up IPN on your Paypal account:


    The IPN URL for JotForm is https://www.jotform.com/ipns/paypal.php

    Contact us again if the problem still persists even after configuring your Paypal account's IPN.