"Bank Account" keyword triggered anti-phishing filter.

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    Asked on June 19, 2017 at 10:46 AM

    I have a question concerning keywords.  We're experimenting with your form for our care givers business at Caregivers.com (and looking to replace Wufoo).  A colleague of mine on a different account (Laura Hampton) got her account locked and her theory is she used the words 'bank account' in the form.  While you may not want to divulge your strategy to ensure criminals don't exploit your service, if I choose to be a paying customer do those constraints also apply?  We collect bank account info for care providers to we can deposit payment into their accounts.  


    Thank you



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    Answered on June 19, 2017 at 10:56 AM

    Yes that is correct. JotForm implements a phishing detector that detects scams and violations of our Terms of Use.


    Unfortunately collecting usernames, passwords, and credit card information is prohibited. Here is our terms and conditions if you would like to check:

    Terms of Use

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    Answered on June 20, 2017 at 10:53 AM

    I'm told in this specific case we used a radio button question as follows:

    Do you have a US Checking or Savings Account or a pre-paid card with a routing and account number? All Care Providers in our network must have a US Checking or Savings account or pre-paid card with a routing and account number in order to receive direct deposit.

    A:  Yes/No


    We do not ask for the ABA routing number, card numbers or bank account numbers, however for our business purposes we need to qualify whether people have a way we can pay them if we select them to work for families in our network.  It appears this question triggered some kind of keyword identification and my colleague (laura.hampton@caregivers.com) had her account suspended as a result.    



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    Answered on June 20, 2017 at 12:44 PM

    Hello bmishkin,

    If you are adding a radio button question where user needs to select answer, that should be acceptable. You should not add text box in your form to ask for user's credit card details or bank account details. 

    Jotform implements scripts that allow us to detect real scammers, our terms are clear regarding to such type of forms. Please read the following excerpts from our Terms regarding to Termination of the service and Scams.

    Termination. You agree that Company may terminate your JotForm Service membership or suspend your access to all or part of the JotForm Service, without notice, if Company determines, in its sole and absolute discretion, that you have violated these Terms. 

    Scams. You agree that you will not use JotForm or any form(s) you create using JotForm for scamming purposes to attract, lure, or illegally obtain payment of any sort from others by unjustifiable means such as posting a jotform as a money-making program on a classified ads site as an example of that. Any account reported or found doing so will be immediately suspended.   

    We understand this might not be the case with your for,  yet we had to act according to the general rule to be in compliance with our Terms: Free accounts with non-corporate emails, that show suspicious forms must be suspended immediately. 

    I did check forms of your colleague's account "lauracg" and did not find any issue with that. All forms seems to be clean. I have gone ahead and activated that account.

    I'm sorry for the trouble caused to you. 

    Thank you!