What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    why am i having such issues uploading my files?

    Asked by Michael Goss on July 31, 2012 at 05:02 PM

    I tested out your produce for the passed few weeks to see how it worked and I loved it. This moring I bought a premuim for $9.95,

    This file that I have been tring to upload will not let me upload it even though it is zipped up and is only 2.8 GBs. When I tried uploading it before it started to let me but cause of the 100MB limit it couldnt but now it says its something in yalls server (stating that your servers mybe down) I checked my space and I have plenty of space. If I can't upload my new game (that I wish to bring out), Then I want a full refund of my money, Cause that was the whole purpose of me buying this, So I had a safe place to upload my game. Please get back to me as soon as possible, My players are getting very impatient,

     

                                                          Thank You For Your Time,

                                                                                     Michael Goss

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    JotForm Support

    Answered by NeilVicente on July 31, 2012 at 07:27 PM

    Michael,

    When you said "my players are getting very impatient", it came to me that you are probably using your subscription to host this 2.8GB file and distribute it to your players. Is this assumption correct?

    If yes, then I am sorry but you cannot use JotForm for hosting files. We will have to cancel your subscription and refund your payment.

    Otherwise, let me know the specifics of your problem so we can investigate further.