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    Computer upgrade; can't log in

    Asked by UNKAlumni on June 19, 2017 at 12:16 PM

    I recently got a new computer from a MAC to a PC and now I cannot log in to see my encrypted forms. Any suggestions?

    Page URL:
    http://form.jotform.us/71415402040136

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    Answered by Sven on June 19, 2017 at 12:30 PM

    You will have to transfer the key from your old computer to your new one. As encryption keys are only issued once and they are unique, and saved locally on your computer.