SalesForce Integration: Apostrophes sent from a Long Text Entry field are being replaced by HTML code.

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    Asked on June 20, 2017 at 02:11 PM

    Hello Jotform Support,

    I'm getting a funny error message on my jotform submissions whenever someone uses an apostrophe.  

    Example, this came from a lead that was created today:


    If you scroll down to the "How Can We Help You" field, you will see the following.  In jotform, the Don't appears correct, however, when it comes thru to Sfdc, the sentence looks like:   Don't hesitate to contact me for more info.

    Have you had other issues like this happen?  Any recommendations on solving?

    Thank you,


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    Answered on June 20, 2017 at 03:42 PM

    I have been able to reproduce the same issue. It appears like apostrophes are not being sent correctly to SalesForce, as they get replaced by ':

    But this only happens if it comes from a Long Text Entry field. I did a second condition, but this time using a Short Text Entry field, and it worked fin:

    I have forwarded this to our back-end team. You will be notified via this thread when the issue gets fixed.

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    Answered on June 20, 2017 at 05:20 PM

    Thank you!

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    Answered on June 22, 2017 at 08:22 AM

    Hi there,

    This is now fixed.