What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    I made a form but I cannot log into it. The system says it does not recognize my username or email address.

    Asked by William Malcolm on August 01, 2012 at 09:47 AM

    My form is located at


    Page URL:

  • Profile Image

    Answered by ItalyTech on August 01, 2012 at 09:52 AM

    Hi William,

    You've used JotForm as guest (without signup on our site).


    This explains the error message you receive.

    To solve this you need to signup on JotForm with same email address and you will find the form with submissions too :)


    Hope this helps.