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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I'm receiving complaints on my form

    Asked by renetterice on August 01, 2012 at 10:36 AM

    My views are'nt being directed to the paypal page after they submit the form.

    The registration received email isn't coming to me: c2ministry@comcast.net. When I test, it goes to renetterice@hotmail.com.


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    JotForm Support

    Answered by Goldo on August 01, 2012 at 12:07 PM

    You need to make the Registration Cart as 'Required' so that they need to choose an option and will be redirected to Paypal.

    I have filled out the form and notifications were sent to c2Ministry@comcast.net based on the logs.

    See Mail Logs below.

    /var/log/mail.log:Jul 31 13:05:43 monk sm-mta[7672]: q6VH5e7E007670: to=<c2Ministry@comcast.net>, ctladdr=<noreply@jotform.com> (1005/1006), delay=00:00:03, xdelay=00:00:03, mailer=esmtp, pri=128036, relay=mx4.comcast.net. [], dsn=2.0.0, stat=Sent (h55h1j00Z4iVtlJ0755h3i mail accepted for delivery)