What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I received an email saying my password was reset and an order was placed

    Asked by Diane Davids  on June 20, 2017 at 05:58 PM

    I have no account with your company, never have . And rec'd an email saying my password was reset and an order placed shipping to an address in NY.

    this appears to be some form of fraud.  I am not Richard and the oner should not  be shipped.   Urgent.

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    JotForm Support

    Answered by AIDAN on June 20, 2017 at 07:58 PM

    First of all please accept my apologies for any inconvenience.

    Please note that there was a user spamming earlier with these emails that try to look like they're coming from us whereas they're not.

    The user have been suspended and no more emails should be sent. You may safely disregard that email.

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    Answered by Matthew Johnson  on June 21, 2017 at 12:15 PM

    I also received an email saying that my password has been changed. I do not have an account with you and never have. It stated that this originated in Germany
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    JotForm Support

    Answered by AIDAN on June 21, 2017 at 01:25 PM

    @Matthew I will be addressing your query in this new thread: https://www.jotform.com/answers/1179891