What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Not receiving form submissions

    Asked by RhettRussell on August 01, 2012 at 11:51 AM

    We are not getting our forms that are being submitted.  I posted a forum note about a month ago and got some help, we changed a few things and it worked for a while,  I was instructed to change the reply to equal noreply@jotform.com 

    Well, now we get nothing.  Here are the forms that we are having problems with:




    One of the forms does seem to work intermittently. 

    I have gone to the e-mail alerts tab and tested the form and it DOES send email through the test function.  It's just the automated email function that doesn't work?

    We are a paid subscriber so I know that we aren't exceeding any limits.

    I am beyond trying to fix this on my end.  I need help! 

    Any ideas?

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    Answered by pinoytech on August 01, 2012 at 12:11 PM


    Sorry for the inconvenience that may have caused. I have now remove your email addresses in our bounce list and it should be work fine by now.

    If you need our assistance again, feel free to contact us anytime.

    Thank you!