Not receiving form submissions

  • Profile Image
    RhettRussell
    Asked on August 01, 2012 at 11:51 AM

    We are not getting our forms that are being submitted.  I posted a forum note about a month ago and got some help, we changed a few things and it worked for a while,  I was instructed to change the reply to equal noreply@jotform.com 

    Well, now we get nothing.  Here are the forms that we are having problems with:

    http://form.jotform.us/form/21123692596154

    http://form.jotform.us/form/21207397791156

    http://form.jotform.us/form/21208495141145

    One of the forms does seem to work intermittently. 

    I have gone to the e-mail alerts tab and tested the form and it DOES send email through the test function.  It's just the automated email function that doesn't work?

    We are a paid subscriber so I know that we aren't exceeding any limits.

    I am beyond trying to fix this on my end.  I need help! 

    Any ideas?

  • Profile Image
    pinoytech
    Answered on August 01, 2012 at 12:11 PM

    Hi,

    Sorry for the inconvenience that may have caused. I have now remove your email addresses in our bounce list and it should be work fine by now.

    If you need our assistance again, feel free to contact us anytime.

    Thank you!