What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Password reset scam

    Asked by Simone Jennings  on June 20, 2017 at 10:40 PM

    Hi 

     

    Gmail marked a message I got, June 20, 2017, 5:38 AM from no reply@jotform.com as SPAM.

     

    It had to do with my password being changed.  To best of my knowledge, I haven't created an account with Jotform.com.  I am however, aware of your services because I do use Dwolla.com &they like you.  You guys are 1 of 5 or 6 companies displayed after I click on the contect these applications to do more box that is Front & Center one I login.  You guys are essentially, right there, or 1 click off, my Dwolla Dashboard.

     

    Should or do I need to be concerned.  I recently found out someone opened a generic credit card in my name, but an still in infancy states of addressing.

    Thx,

     

    Simone

     

     

     

    Dear SIMONE Your password has been changed!
    Spam
     
     
    JotForm
    Hi, Your password was reset using the email address reply@abouthyper.net on Monday June 19, 2017 at 05:50am. Operating system: Windows Browser: Chrome IP address: 74.204.10.15 Estimated location: Brandenburgische Str 14, 55278 ...
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    JotForm Support

    Answered by John_Benson on June 21, 2017 at 02:23 AM

    Sorry for any inconvenience and thank you for reporting it to us, Simone.

    Please disregard the email. There was a JotForm user spamming earlier with these emails that try to look like they're coming from us - JotForm. The user has now been suspended and no more emails should be sent coming from that account. 

    Please contact us again if you receive and further emails as we are still making sure these do not continue.