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    Asked on June 21, 2017 at 12:31 AM

    Hi, are plans based on submissions per MONTH?

    or total submissions since account was opened?

    Thanks so much!


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    Answered on June 21, 2017 at 02:40 AM

    Hello Sherri,


    Your submission limit will reset on the first day of every month.

    So yes, they are per month.


    Hope this helps,

    Have a great day!

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    Answered on June 21, 2017 at 05:11 AM

    Please note that Monthly Submissions and Total Submission Storage are two different things. 

    Monthly Submissions => This is the number of submissions you can receive on a monthly basis. The count covers the calendar date which means 1st day to last day of the month.

    Total Submission Storage => This is the total number of submissions you can store on your account itself, this is different from the first one which is a monthly limit. So for example, in "Free" plan, you are only allowed to have a total submission storage of 500. These 500 are the most recent submissions that you received. If you exceed your limit, the oldest submission data will be deleted, giving way for the new ones to be received. 

    Inside of this guide you can find more about your account usage and limits:

    Understanding Your Account Usage and Limits

    More about different account types and limits you can find on our pricing page

    Let us know if you need further assistance. 

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    Answered on June 21, 2017 at 06:43 AM
    Sherri Stockman