What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why can't I sign in?

    Asked by Rachael Crowder on August 01, 2012 at 01:42 PM
    I know I have an account. Is this site not iPad friendly?
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    Answered by ItalyTech on August 01, 2012 at 01:49 PM

    Hi, with your email address we have two guests... guests users aren't registered on our site.

    If you want to restore your form I suggest you to signup on our site using same email address.

     

    Hope this helps.

    Alessandro

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    Answered by gori-mathew on August 01, 2012 at 01:53 PM

    In addition to my colleague's response above. To move to Free account (registered) use the below guidelines

    You should see something like this on the left side:

    Just make sure to use the same email address ( rcrowder@ucalgary.ca), so that forms created from the guest account will automatically be transferred (merged with this new account.) over to the newly created account.