reset password help

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    raydon
    Asked on August 01, 2012 at 02:57 PM

    tried to reset password, but never get email of the reset. I think when I initially set up the account, I entered the email incorrectly. please help!

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    pinoytech
    Answered on August 01, 2012 at 03:04 PM

    Hi,

    I have answered already your request on this thread: http://www.jotform.com/answers/117965-reset-password-help?entrymessage=10732640770

    Thank you!

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    raydon
    Answered on August 01, 2012 at 03:08 PM

    i cant get back to that link you sent. it has a bug

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    raydon
    Answered on August 01, 2012 at 03:14 PM

    hello pinoytech,

    i missed typed the email in the setup. It should not be audreysafeplacefoundtion@yahoo.com but it should be .

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    raydon
    Answered on August 01, 2012 at 03:18 PM

    I missed typed it when i was setting up. the email should be lilaudreysafeplacefoundation@yahoo.com. the another email that is inputed should not work

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    pinoytech
    Answered on August 01, 2012 at 03:25 PM

    Hi raydon,

    The email address that you provide above is the email address that you use in your account with a username of "lilaudrey". 

    Thank you!

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    raydon
    Answered on August 01, 2012 at 03:30 PM

    When I tried to reset the password with that email it said that, that email does not exist in your database. I believe it may have been mistyped.

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    pinoytech
    Answered on August 01, 2012 at 03:34 PM

    I am sorry about that. This is the email address: lilaudreysafeplacefoundtion@yahoo.com of your account.

    Have a good day!

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    raydon
    Answered on August 01, 2012 at 03:38 PM

    Yes that one is mistyped. it needs to be lilaudreysafeplacefoundation@yahoo.com. Its missing a "a" in foundation. How cant i fix that so i can reset the password

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    pinoytech
    Answered on August 01, 2012 at 03:51 PM

    I have updated your account email address for you and it should be working fine by now. You can now access your account with this email address: lilaudreysafeplacefoundation@yahoo.com. 

    If you need further assistance, feel free to contact us again.

    Thank you!