What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why does my customer gets two e-mails from the same submission?

    Asked by EdwardBuwalda on August 01, 2012 at 03:20 PM
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    Answered by pinoytech on August 01, 2012 at 04:03 PM


    I have check your form and I found out that on this FORM have two Notifications with same email address and I think that's the reason why your customer received two email notifications with the same submission. 

    If the said issue still persist, do let us know so we can further assist you and investigate the said issue.

    Thank you!

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    Answered by EdwardBuwalda on August 01, 2012 at 04:13 PM

    ok, thanks again for the fast reaction! :) Eddy


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    Answered by gori-mathew on August 01, 2012 at 04:24 PM

    Welcome and we are glad to know that you are working fine.