What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I received an email saying my password was reset

    Asked by Matthew Johnson on June 21, 2017 at 01:24 PM
    I also received an email saying that my password has been changed. I do not have an account with you and never have. It stated that this originated in Germany
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    JotForm Support

    Answered by AIDAN on June 21, 2017 at 01:26 PM

    I have checked our systems and indeed you do not have an account with us, so you may safely disregard that email.

    Please accept my apologies for any inconvenience this phishing/spam has caused.

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    Answered by Melinda Enriquez  on June 25, 2017 at 04:56 AM

    I have been receiving emails as well not sure what your company is and I dont have account with you. Says it come from a windows computer in Germany. Have never visited there in my life...PLEASE HELP. IS THIS A SCAM?

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    JotForm Support

    Answered by Nik_C on June 25, 2017 at 05:45 AM

    A user used our email address to mask his sending so it looked like the email came from us. And he must pick up your email from elsewhere.

    We already took necessary actions in taking the account down. 

    Please ignore the email.

    It was actually a phishing email.

    Thank you for reporting it and we're sorry for the inconvenience.

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    Answered by Patti Whittier  on June 25, 2017 at 10:08 AM

    I have received the exact same message. Please let me know that I do not have an account with your company. 

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    JotForm Support

    Answered by Nik_C on June 25, 2017 at 10:51 AM

    No, you don't have an account with us, the spammer used our email so it looked like it came from us, but email actually came from a spammer. 

    We would never send such emails especially when you don't have an account with us.

    Please disregard the email.

    We're sorry for any inconvenience.

    Thank you for your understanding.

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    Answered by Tracy Fabrizio  on June 25, 2017 at 04:23 PM

    I received the same email in spam today. I do not have an account with you either, and the message also was from Germany. 

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    JotForm Support

    Answered by Nik_C on June 25, 2017 at 05:01 PM

    Thank you for letting us know, it is the same spam user.

    We already disabled this user and did further actions to prevent such spam.

    Please ignore the email.

    Thank you!