What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Received email stating someone had changed my password

    Asked by Jenny Lane   on June 21, 2017 at 01:53 PM

    I have not been on your website, the above email address belongs to me, the email I received from your company (I assume) stated that someone had changed my password and if that was not correct to contact you and they were in Germany. 

     

    Jenny Lane 

     

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    JotForm Support

    Answered by Kevin_G on June 21, 2017 at 03:05 PM

    Apologies for the inconveniences this may have caused to you. 

    Please, disregard the email, seems like someone is spamming using JotForm forms, we have already suspended accounts related to this action, if you have also any detail that you may share with us, we will be glad to check on our end and suspend any account performing spamming actions.

     

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    Answered by Sarah Razee  on June 25, 2017 at 02:18 AM

    I had the same freaking thing happen to me. I have never even heard of this website. How is this happening with my email and the person is from Germany as well.. Should I be concerned?

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    JotForm Support

    Answered by Nik_C on June 25, 2017 at 05:19 AM

    No, you shouldn't be concerned, a user used our email address to mask his sending so it looked like the email came from us. 

    We already took necessary actions in taking the account down. 

    Please ignore the email.

    Feel free to get back to us if you have any further questions.

    Thank you!

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    Answered by Megan   on June 25, 2017 at 09:56 AM

    This has happened to me as well! I do not use JotForm software. Yet I have received several emails saying I have changed my password. Phishing atttack???

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    JotForm Support

    Answered by Nik_C on June 25, 2017 at 10:47 AM

    Yes, it was a phishing attempt, doesn't matter if you don't have an account with us, phisher used our email as it looks like we're sending.

    But, please ignore this email as we would never send such emails, especially when you're not our user.

    We apologize for any inconvenience.

    Thank you!