What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Plain text format is not working on emails

    Asked by Artie on June 23, 2017 at 09:42 AM
    Also,  I want all the notifications to be in Text Mode only.  So that the message is easily read on a mobile device.  I have been struggling to find a "Text Mode" solution.
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    JotForm Support

    Answered by Jim_R on June 23, 2017 at 09:56 AM

    Although we have a guide on how to create plain text emails, it looks like our Form Builder still ends up adding HTML tags to it.

    Related guide: How-to-Have-Text-Only-Message-Format-in-Email 

    I've escalated this to our Devs and although I won't be able to give you any timeframe, rest assured, we'll keep you apprised on this same thread when there's an update.

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    Answered by Larry Morales on June 30, 2017 at 02:40 PM

    Is there any update on this?  I've also needed plain text emails for a while now. I really like this system and I would like to continue using it.

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    JotForm Support

    Answered by John_Benson on June 30, 2017 at 04:00 PM

    @Larry Morales

    Unfortunately, we still don't have an update on this issue. However, the issue is already assigned to one of our developers. 

    You will be notified via this thread once an update is available.