What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Out of form views

    Asked by gallusdetox on June 23, 2017 at 04:22 PM

    I keep paying to upgrade and I keep running out of forms.

     

    I have paid twice after being on a free plan that worked fine for years. Now there is nothing but problems and I am not giving my customers a quality experience because they think the form isnt submitting properly

     

    i have reached out multiple times to get this resolved and have not gotten a reply.

     

    what I have to do to be able to use the jotform service

     

    Please advise 

    Page URL:
    https://www.gallusdetox.com/

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  • Profile Image
    JotForm Support

    Answered by Kiran on June 23, 2017 at 05:31 PM

    I see that your account was upgraded to Storage subscription. Please note that the Storage subscription allows to store unlimited submissions in your account and it doesn't increase any of the limits for the Free subscription. So, the form submissions/views or the form limits will remain as Free subscription only. I notice that your account is currently having more than 7600 form views for the current month while it is limited to 1000 form views which resulted in disabling the  In order to create new forms or to have more forms views in your account, it is required to upgrade your account to a paid subscription other than Storage subscription.

    Hope this information helps! 

  • Profile Image

    Answered by gallusdetox on June 23, 2017 at 05:42 PM

    I have upgraded multiple times.  Today alone twice.  

    I have even had a refund sent back to me from jotform supportbecause I overpaid

    How can I upgrade to the annual bronze membership and have it applied to my account.

    Can i just pay the difference since I have already paid for the annual storage subscription?

    Please advise

  • Profile Image
    JotForm Support

    Answered by Kiran on June 23, 2017 at 07:12 PM

    I see that you have upgraded your account to Storage Bi-yearly subscription on May 31, 2017 and again on Jun 16, 2017 to the same plan yearly subscription. Since the yearly subscription is already canceled and refunded, your account is currently holding the bi-yearly subscription. Since you want to upgrade your account to Bronze subscription, you can upgrade it from the pricing page. Please let us know once you have upgraded the account, please let us know so that we can refund the Storage subscription charge and cancel that subscription.