- pdeeringAsked on June 23, 2017 at 08:27 PM
Somebody in Germany has hacked and taken over my account.
Contact me immediately....email@example.com
- WilliamRAnswered on June 23, 2017 at 10:47 PM
Sorry to hear about that. Can you provide us more details about your issue please?
Also, please be informed that we have been attacked by a spammer. A user was using us, Jotform, to send out emails.
We have suspended the user to prevent him from sending out any mails. We do apologize if it had caused you any inconvenienced.
Rest assured that no data were compromised, the spammer was randomly sending the spam to gmail addresses, even non Jotform customers, were able to get a password notification email.
- pdeeringAnswered on June 24, 2017 at 08:43 AMWhen am I going to be able to login to my account again? My user name is pdeering. Email: firstname.lastname@example.org The password I used is now worthless.
I’m happy to know my forms are intact, but if I can’t see them, what use are they?
- SvenAnswered on June 24, 2017 at 09:34 AM
You should be able to login to your account without issues. Your password has not been changed, it was merely an attempt to get you to click on links in that spam email.
Please go ahead and login, and if you experience any issues let us know and we will take action immediately.
We apologies for any inconvenience and thank you for understanding.