What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    My account has been hacked.

    Asked by pdeering on June 23, 2017 at 08:27 PM

    Somebody in Germany has hacked and taken over my account.

    Contact me immediately....pstrayer@gmail.com

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    Answered by WilliamR on June 23, 2017 at 10:47 PM

    Sorry to hear about that. Can you provide us more details about your issue please?

    Also, please be informed that we have been attacked by a spammer. A user was using us, Jotform, to send out emails.

    We have suspended the user to prevent him from sending out any mails. We do apologize if it had caused you any inconvenienced.

    Rest assured that no data were compromised, the spammer was randomly sending the spam to gmail addresses, even non Jotform customers, were able to get a password notification email.

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    Answered by pdeering on June 24, 2017 at 08:43 AM
    When am I going to be able to login to my account again? My user name is pdeering. Email: pstrayer@gmail.com The password I used is now worthless.
    I’m happy to know my forms are intact, but if I can’t see them, what use are they?
    Pam Strayer
    ...
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    Answered by Sven on June 24, 2017 at 09:34 AM

    You should be able to login to your account without issues. Your password has not been changed, it was merely an attempt to get you to click on links in that spam email. 

    Please go ahead and login, and if you experience any issues let us know and we will take action immediately. 

    We apologies for any inconvenience and thank you for understanding.