What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I canceled my subscription in error - can I renew before my subscription runs out?

    Asked by handmadehongkong on August 02, 2012 at 04:12 PM

    Dear Jotform, 

    I canceled my subscription in error. It is set to expire on Aug 22, 2012. However, I'd like to continue with my subscription as before, with an automatic payment through paypal. 

    Is it possible to renew my subscription before the expiration date so there is no lapse in service?

    Thank you, 




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    Answered by gori-mathew on August 02, 2012 at 04:35 PM

    Hi Megan;

    You will be able to upgrade your account back to Premium after it downgrades on 2012-08-24 (when your payment expires). Please note that when your account is downgraded it will remain active and your forms will not be disabled.

    To upgrade your account on 2012-08-24, you can also check on our yearly or bi-yearly prices of the three packages and can enjoy some discount , see on the below links:

    Premium: http://www.jotform.net/upgrade
    Professional: http://www.jotform.net/upgrade_professional

    If you have other questions or concerns, please do let us know.