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    How can I clear the Single choice items upon changing answers on previous field?

    Asked by JobTestPrep on June 24, 2017 at 11:14 AM


    Here is the Jotform that I have created: https://form.jotform.me/71441223330441


    Here is the scenario:

    Under "Reason for requesting a refund" I choose "I found errors in the PrepPack" and then choose either Yes or No

    If I then choose another reason from the "Reason for requesting a refund" dropdown all of the elements from "I found errors in the PrepPack" remain visible.  I can't figure out how to hide them.

    See screenshot

    Is there any way around this?



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    JotForm Support

    Answered by Welvin on June 24, 2017 at 12:05 PM

    Set the Clear Hidden Field Values in the Form Settings to "Clear on Being Hidden", that should solve the problem: