How can I clear the Single choice items upon changing answers on previous field?

  • Profile Image
    Asked on June 24, 2017 at 11:14 AM


    Here is the Jotform that I have created:


    Here is the scenario:

    Under "Reason for requesting a refund" I choose "I found errors in the PrepPack" and then choose either Yes or No

    If I then choose another reason from the "Reason for requesting a refund" dropdown all of the elements from "I found errors in the PrepPack" remain visible.  I can't figure out how to hide them.

    See screenshot

    Is there any way around this?



  • Profile Image
    Answered on June 24, 2017 at 12:05 PM

    Set the Clear Hidden Field Values in the Form Settings to "Clear on Being Hidden", that should solve the problem: