Submission data is not being displayed on Paypal form

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    strongarm
    Asked on June 24, 2017 at 12:46 PM

    I need to be able to receive the input data 

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    ashwin_d
    Answered on June 24, 2017 at 03:05 PM

    Hello strongarm,

    I'm sorry for the trouble caused to you. 

    I did check your form's submission page and I found that you have several submission ended up in "Incomplete payments". Please check the screenshot below:

     

    You may also like to take a look at the following guide on how to view incomplete payment submissions:  https://www.jotform.com/help/135-How-to-view-incomplete-payments 

     

    Please note that when form is submitted, users are redirected to PayPal checkout page. If they do not settle payments, those submissions are marked as incomplete submissions. You may like to take a look at the following guide for more information on incomplete payments:  https://www.jotform.com/help/272-Paypal-Incomplete-Payments-FAQ 

    Can you please check your PayPal account and see if you have received those payments successfully but the submissions still ended up as incomplete payments? If you have received payments in PayPal account that means the IPN of your PayPal account is disabled. You will have to ensure IPN in your PayPal account is enabled and the following guide should help you:  https://www.jotform.com/help/276-How-to-Enable-IPN-on-your-Paypal-Account 

    Hope this helps.

    Do get back to us if you have any questions.

    Thank you!

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    Mike
    Answered on June 24, 2017 at 08:34 PM

    Answered by strongarm

    Yes i know that those are there because im trying to see if the data will fetch. I have customers that have completed the payment but i still have not received their data. So i dont know what they ordered 

    Have you received payments at PayPal for those entries?

    If you received the payments, check the Incomplete Payments section at JotForm. If associated submissions are there, you can manually 'complete' them to move entries to the regular submissions section.