What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Submission data is not being displayed on Paypal form

    Asked by strongarm on June 24, 2017 at 12:46 PM

    I need to be able to receive the input data 

    Page URL:

  • Profile Image
    JotForm Support

    Answered by ashwin_d on June 24, 2017 at 03:05 PM

    Hello strongarm,

    I'm sorry for the trouble caused to you. 

    I did check your form's submission page and I found that you have several submission ended up in "Incomplete payments". Please check the screenshot below:


    You may also like to take a look at the following guide on how to view incomplete payment submissions:  https://www.jotform.com/help/135-How-to-view-incomplete-payments 


    Please note that when form is submitted, users are redirected to PayPal checkout page. If they do not settle payments, those submissions are marked as incomplete submissions. You may like to take a look at the following guide for more information on incomplete payments:  https://www.jotform.com/help/272-Paypal-Incomplete-Payments-FAQ 

    Can you please check your PayPal account and see if you have received those payments successfully but the submissions still ended up as incomplete payments? If you have received payments in PayPal account that means the IPN of your PayPal account is disabled. You will have to ensure IPN in your PayPal account is enabled and the following guide should help you:  https://www.jotform.com/help/276-How-to-Enable-IPN-on-your-Paypal-Account 

    Hope this helps.

    Do get back to us if you have any questions.

    Thank you!

  • Profile Image
    JotForm Support

    Answered by Mike on June 24, 2017 at 08:34 PM

    Answered by strongarm

    Yes i know that those are there because im trying to see if the data will fetch. I have customers that have completed the payment but i still have not received their data. So i dont know what they ordered 

    Have you received payments at PayPal for those entries?

    If you received the payments, check the Incomplete Payments section at JotForm. If associated submissions are there, you can manually 'complete' them to move entries to the regular submissions section.