What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Reporting Spoofed email/phishing

    Asked by Carla Bell  on June 25, 2017 at 02:03 AM

    I just received a suspicious email using your company's Logo/info. Based on its sending addresses, etc, it is obvious that it is a phishing attempt. How would you like me to send this email/info to you?

    This is a copy of the heading info:

    from: JotForm <noreply@jotform.com>
    reply-to: reply@abouthyper.net,
    admin@talkdetails.com,
    reply@fosterfree.com,
    reply@radiustree.net,
    JotForm <noreply@jotform.com>
    to: rollo04@fw6m0bd.com
    date: Fri, Jun 23, 2017 at 1:24 PM
    subject: Dear cjpiano, Your password has been changed!!
    mailed-by: 1and1.fr
    signed-by: jotform.com
    encryption: Standard (TLS) Learn more

    Thank you.

    Carla

    Page URL:
    N/A

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    JotForm Support

    Answered by Kiran on June 25, 2017 at 03:20 AM

    We are sorry about that and request you to ignore the email. We have identified a spammer using JotForm email address for sending the emails. The associated accounts have already been suspended and further precautions have been taken. However, if you receive any further emails, we request you to forward them to support@jotform.com referring to this thread. Also, if you can get us the message headers of the email received it might help us in tracing the source of the new emails.

    Please disregard the email message received and add the following email address to your blocklist.

    reply@abouthyper.net, admin@talkdetails.com, reply@fosterfree.com, reply@radiustree.net 

    Thanks!

  • Profile Image

    Answered by Carla Bell  on June 25, 2017 at 07:43 PM
    attached is the Original form of the suspicious email. I will also forward
    the email to you in a separate action.
    Carla Bell
    ...
  • Profile Image

    Answered by Carla Bell  on June 25, 2017 at 07:54 PM

    The Original form of the suspicious email has been sent to support@jotform.com. I will also forward the email to you in a separate action.

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    JotForm Support

    Answered by Kiran on June 25, 2017 at 10:28 PM

    It looks like that you have attached the image to the reply email. Unfortunately, the images attachments in the email cannot be posted back to the forum. We request you to attach the image on this forum thread https://www.jotform.com/answers/1182997 as shown below:

    We will wait for your response. Thank you!