My form information is not sent to Google spreadsheets

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    ggkeystore
    Asked on June 25, 2017 at 10:54 AM

    my form: https://secure.jotform.me/71644925326460

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    ggkeystore
    Answered on June 25, 2017 at 10:56 AM

    The First time: row 1-513 is normally. 

    When problem, it unlink and link again. old submission is sync to new file but new submission is can't update to sheet

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    Welvin
    Answered on June 25, 2017 at 12:32 PM

    I have tested your form. Please check if the submission is being recorded in the spreadsheet file? 

    Please note that changing any part of the spreadsheet, especially the header/labels is not recommended as it breaks the integration. We also do not recommend moving the spreadsheet file into a different folder/location as doing so will also break the integration. I checked the forum and I don't see any reports related to this for the past few days so the problem might be specific to your form. 

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    Welvin
    Answered on June 25, 2017 at 12:33 PM

    By the way, would you also mind sharing us the current spreadsheet file? Please share it with read-only access. We need to view the file for testing purposes. 

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    ggkeystore
    Answered on June 25, 2017 at 12:39 PM

    After recommend, your test is not show.

    I test change header and title to English. but not updated same.

    spreadsheet: 
    https://drive.google.com/open?id=1MWPMmNjr-xZZUIaS3nIv8m8IMbR99G0nJQWNXZm7KmM

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    Welvin
    Answered on June 25, 2017 at 12:51 PM

    I cannot replicate the problem. Here's a cloned version of your form: https://www.jotform.com/71755100214949

    Here's the integrated sheet: https://docs.google.com/spreadsheets/d/1M8h0ZjDxsLLoqqiu6nbIQG63gACxA3QX81yvtXPiHMs/edit?usp=sharing

    You seem to have removed the other columns in the spreadsheet. As I have mentioned, edits are not recommended since that will break the integration. Please try keeping the spreadsheet intact, all of the columns and see if the issue persists.

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    ggkeystore
    Answered on June 25, 2017 at 12:57 PM

    Can you update new form to use old url? or create redirect?

    Because my web reference to old url many link (more 600 reference). if change url is big problem for me.

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    Nik_C
    Answered on June 25, 2017 at 01:32 PM

    Unfortunately, you can not integrate with the same spreadsheet file, the new sheet file will create with each integration.

    Maybe you could add (in the sheet that you shared already) a link to a new sheet with an explanation or something similar.

    Could that work for you?

    Thank you!