What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I received a suspicious notice of password change - did you send this?

    Asked by Cheryl Boyer  on June 25, 2017 at 04:06 PM

     It looks a bit off.  However, I definitely did not change my password so if you did, there is a problem.

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    JotForm Support

    Answered by jonathan on June 25, 2017 at 04:52 PM

    We apologize for the inconvenience caused. Please disregard that email because it is just a spam/fake email. The email did not come from JotForm. We are not capable of changing your account password and only you can.

    Those spammers must have know your email address the reason they were able to use it as a recipient email when they send the spam email using a fake email sender and make it appear like it was from JotForm.

    We were able to identify the spammers and had already banned the emails. It should not be able send a similar spam email anymore.

    Thank you for reporting this to us. Do let us know if issue persist.