What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I want to downgrade our jotform level, but I forgot my password. When I try to reset it, I'm told my email address is incorrect. Can you help?

    Asked by Rich Hoselton on August 03, 2012 at 08:50 AM
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    JotForm Support

    Answered by NeilVicente on August 03, 2012 at 10:26 AM


    To save you the hassle, I went ahead and cancelled your subscription. You will no longer be charged from here on out.

    However, since the subscription you paid for is good for one month, your account will enjoy premium status until the end of the subscription period, which is on the 7th of August.

    Please do inform us if there is anything else you need help with. Thank you very much for doing business with us!

    Have a great day ahead!