What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Does a form published using the "Source Code" embed option use the form view limits?

    Asked by NGHS on June 26, 2017 at 10:19 AM

    I have a form that gets about 30,000 views per month. I'm using the "Script embed".  Does a form published using the "Source Code" embed option use the form view limits?

  • Profile Image
    JotForm Support

    Answered by aubreybourke on June 26, 2017 at 10:24 AM

    Yes every embed option will use the form view limit.

  • Profile Image

    Answered by NGHS on June 26, 2017 at 10:29 AM

    Thanks for the response, Aubrey.

    Why should viewing a form using the Source Embed option decrease my remaining form views?

    The HTML that is being rendered is hosted on my own server and requires no resources from JotForm to be viewed.

    Thanks for helping me understand!

  • Profile Image
    JotForm Support

    Answered by aubreybourke on June 26, 2017 at 11:05 AM

    Thats a good question.

    The form is located in the JotForm data center. Not on your local hard disk.

    If you use the source embed option it still does require access to JotForm. 

    For example when you submit your form, you access the JotForm server, which performs the back end processing. 

     

  • Profile Image

    Answered by NGHS on June 26, 2017 at 11:13 AM

    Aubrey thanks for the response. Please continue to help me understand...

    1) Yes, the form and all the form files are located in the JotForm data center. The fact that JotForm hosts these files for me counts as a "Forms" limit (which is unlimited), and does not count against my "Form Views" limit. 

    2) When a user clicks "Submit" on a form, that counts on my "Submissions limit", not my "Form Views" limit.

    3) I could understand JotForm limiting my views based on the "Script" embed option, because that requires JotForm to serve up HTML each time the script on the page loads. Again, when someone loads my HTML page on my sever that contains static HTML that JotForm once created for me, how does loading my HTML page impact JotForm in any way?

     

  • Profile Image
    JotForm Support

    Answered by aubreybourke on June 26, 2017 at 11:31 AM

    The http protocol works on a request > response basis. When you request a page via a URL the server responds by sending the html file. Inside that file are resources (images, scripts, css, etc). For the page to render, the browser needs to request the server again for each resource. 

    So you can see just requesting the form (a single view) will generate quite a lot of work for the server.

     

  • Profile Image
    JotForm Support

    Answered by aubreybourke on June 26, 2017 at 11:38 AM

    You have to think of it from our side. In our logs we will see a request for your form. That is counted as a page view. We have no way of knowing if your page used the source embed option.

  • Profile Image

    Answered by NGHS on June 26, 2017 at 11:43 AM

    Good discussion. I do think JotForm could add a parameter to the script source URLs that go to your CDN. Something like "https://cdn.jotfor.ms/static/jotform.forms.js?3.3.793&source=embed

    Last question: If I want to publish and use a form without the Form View limitation, should I download the CSS and the JS from your CDN and hardcode on my page like I did here? (see link below)

    http://www.nghs.com/dev/sample-form.html 

     

    Just curious, my friend!

  • Profile Image
    JotForm Support

    Answered by aubreybourke on June 26, 2017 at 12:03 PM

    Yes very good questions. 

    If your form is not making any requests to JotForm, I cant see how it could be counted as a view. 

    Did you test this?

     

  • Profile Image

    Answered by NGHS on June 26, 2017 at 12:04 PM

    Thank you for helping me understand, Aubrey. Have a great week!