What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Please back the status of this account down from current payment to free status.

    Asked by DOMSurvey on August 03, 2012 at 11:53 AM

    This account should be at FREE status.  We will not require more than 100 submissions per month.  Please do not bill the Mississippi Division of Medicaid in upcoming months.  The Mississippi Division of Medicaid will not authorize any additional payments for this account.  In fact we were under the impression that this was a one-time billing for our account and we DID NOT request or authorize additional months.  If at all possible we would like to request a refund or credit for the additional month of billing.

    When we need to expand our submission numbers again, we will contact your billing department at that time.


    Please contact me at this email address with your repsonse:


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    Answered by jeanettebmz on August 03, 2012 at 12:23 PM

    When an Jotform account is upgraded, it is entitled to recurring charges either monthly or annually, so your account was re-billed automatically.

    Your account subscription is now cancelled and will not be charged in August 12 anymore. If you need to re-subscribe in the future for a few months, just let us know when the month period is about to finish in order for us to cancel it , so you don't get charged for the next period.

    Best regards