What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How to Redirect from "Thank You for Submitting Form" Back to My Shopping Cart

    Asked by jennifer caspe on August 03, 2012 at 01:00 PM



    I have created forms to customize the children's book that I sell. I put the jotforms inside the Ecwid shopping cart, in the description page of each item. I have 2 problems:

    1. For some items, the words "Error ID form  did not match" appeared after pressing the submit button.

    2. For those that were successfully submitted to Jotform, it did not redirect back to the product description page and shopping cart. Thus, customer cannot order the item. How do I go about this?


    Hoping for your help and assistance as I will be opening my shop this coming week.  Thanks!

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    Answered by pinoytech on August 03, 2012 at 01:04 PM

    Hi Jennifer,

    Sorry for the inconvenience that may have caused. Regarding on this issue, would you mind if we ask your website Url were you embedded your form code for further assistance?

    Thank you!