What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    My account is suspended

    Asked by jason chuyko  on June 26, 2017 at 03:46 PM

    For some reason I can't log in, it says "log in failed, suspended". Help!

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    Answered by Sven on June 26, 2017 at 05:46 PM

    Your account has been suspended, in one of your forms "ID: 51698808029164", you're requesting credit card details, which is against our terms of use. 

    These fields will have to be deleted in order to re-activate your account. You can use use one of our payment integrations to collect payment alternatively. Let us know if you need any further help.